Queen Car Privacy Policy

Queen Car FZ-LLC and all its affiliates (collectively called “Queen Car”, “We” or “us”) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This policy highlights key points about Queen Car’s privacy practice, including what information we collect, including personal data, and why such information is being collected. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy; in return, we keep such collected information private based on Queen Car’s privacy policy. This updated Privacy Policy effective date is January 1st, 2020.

1) Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services (“Users”) as well as to drivers, partner transportation companies, or any other persons who use the Queen Car digital platform under license (collectively “Captains”).

2) Collection of Information

Collected information is dividing into:

a. Information and data provided by Users and Captains;

b. Information collected using Queen Car digital platform services;

c. Information collected from other sources.

(2-a) Information and data provided by Users and Captains

We collect information you provide directly to us through your access or use of the Services, such as user profiles, user content, background check information and demographic data, which is submitted when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

(2-b) Information collected using Queen Car digital platform services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).

We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

(2-c) Information collected from other sources

We may also receive information from other sources, including for example marketing service provides, Users’ employers which have a contract with Queen Car digital platform including ; providing it with the Data and Information of its employees to facilitate the provision of Queen Car Services, Insurance companies and combine that with Personal Data we receive from you or collect through our Services. For example:

• If you choose to link, create, or log in to your Queen Car account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app;

• If your employer uses one of our enterprise solutions, we may receive information about you from your employer;

• If your employer uses one of our enterprise solutions, we may receive information about you from your employer;

• If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

Utilization, use and security of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

• Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Captains, develop safety features, authenticate users, and send product updates and administrative messages;

• Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;

• Send or facilitate communications (i) between you and a Captain, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;

• Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Queen Car and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;

• Notify you about changes to our Services;

• Allow you to participate in interactive features of our Services;

• Keep our Services safe and secure;

• Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Queen Car acknowledges that all Information and Data disclosed by Users and Captins are considered confidential and secret. Both the User’s and Captain’s data is not available to any individual but the owner of the profile and the authorized personnel at Queen Car. Queen Car will never proactively demand for any personal or private information. Queen Car will take reasonable standards of care in keeping all Data and Information secure and undertakes not to share such Data and Information in any unlawful manner and unless for business related purposes and for the achievement of Queen Car’s strategical and operational objectives.

Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing information through our services, as we may share your data:

• With Captains to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Captains;

• With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;

• With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;

• With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

Other Important Sharing

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing information through our services:

• With Queen Car subsidiaries and affiliated entities;

• With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;

• In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

• With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of Queen Car or others;

• With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

• If we otherwise notify you and you consent to the sharing; With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Storage and Transfer of Personal Data

You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it in, the United Kingdom, Germany, and the United Arab Emirates and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users and Captains for a reasonable length of time. Queen Car is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request. If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to Queen Car may be used by Queen Car in accordance with applicable laws, this privacy policy and our customer terms of use.

Security Precautions

Your profile is password-protected so that only you and authorized Queen Car employees have access to your account information. Queen Car staff will never proactively reach out to you and ask for any personal account information, including your password.

Queen Car makes every effort to ensure that your Personal Data is secure on its system. Queen Car has staff dedicated to maintaining its privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every Queen Car employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Queen Car cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, Queen Car expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to Queen Car.

Queen Car shall be excused if any Data and/or Information was disclosed without prior authorization in the case of a Force Majeure event. Force Majeure events include but is not limited to:

• Wars, riots, blockades, or acts of sabotage;

• Threats or acts of terrorism;

• Earthquakes, floods, fires;

• Named hurricanes or cyclones, tidal waves, tornadoes, or other natural physical disasters; and,

• Virus attacks or hacking of servers, systems and/or any computer devices of Queen Car.

Cookies

Queen Car uses cookies in its website, online-ads and emails for multiple purposes including the authentication of Queen Car’s customers from other users and the analysis of site trends and traffics in order to attain a general perspective of the customer online behaviour and interests of individuals who interact with Queen Car’s services. This helps Queen Car provide its Users and Captains with a seamless experience free of discontent when browsing the website and also allows Queen Car to improve the services it offers. By accessing and browsing Queen Car’s and/or website, the user is agreeing to Queen Car’s use of cookies.

Continuous Updates

Queen Car encourages all Users and Captains to regularly visit this policy as updated versions of such may be available. Queen Car may update or amend this policy in compliance with the laws and regulations or in order to enhance and improve the service provided. All Users and Captains will be notified on such change through Queen Car’s App, Website and/or through emails, SMS and push notifications.

Contact us

If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how Queen Car processes your personal data, please contact us at [email protected] .